GEThttps://app.evoriqa.com/api/v1/analytics/summary

Get the analytics summary

Returns the dashboard metric bundle: conversation/message/AI-reply/lead totals, unanswered count, credits used, average latency, messages-over-time buckets, top questions, outcome rates (resolution, deflection, handoff, CSAT), and verbatim CSAT comments. The dashboard's PDF export is browser-rendered and not part of v1 — consume this bundle and format it yourself.

Requires scope analytics:read

Access is gated — enable it before your first call

The API is off by default. A request succeeds only when all three switches are on: the platform master switch (off by default), your organisation’s API toggle, and your plan or client entitlement. Any one off returns 403 API access is not enabled for this workspace.

Parameters

Name	In	Type	Required	Default	Description
range	query	string one of `today` · `last_7d` · `last_30d` · `this_month` · `last_month` · `last_90d` · `last_year`	Optional	this_month	Preset window. An unrecognised value silently falls back to `this_month` rather than failing — only a malformed `chatbotId` makes this endpoint 422.
tz	query	string	Optional	UTC	IANA timezone for bucketing.
chatbotId	query	string uuid	Optional	—	Only this chatbot.

Request

curl

curl "https://app.evoriqa.com/api/v1/analytics/summary" \
  -H "x-api-key: $EVORIQA_API_KEY"

Node.js

const res = await fetch("https://app.evoriqa.com/api/v1/analytics/summary", {
  headers: {
    Authorization: `Bearer ${process.env.EVORIQA_API_KEY}`,
  },
});

const responseBody = await res.json();

Python

import os
import requests

res = requests.get(
    "https://app.evoriqa.com/api/v1/analytics/summary",
    headers={"Authorization": f"Bearer {os.environ['EVORIQA_API_KEY']}"},
)

body = res.json()

Response

200 OK

{
  "success": true,
  "data": {
    "conversations": 412,
    "publicConversations": 398,
    "testConversations": 14,
    "messages": 2160,
    "aiReplies": 1015,
    "leads": 57,
    "unanswered": 12,
    "creditsUsed": 1830,
    "avgLatencyMs": 1420,
    "messagesOverTime": [
      {
        "label": "2026-08-01",
        "count": 96
      }
    ],
    "topQuestions": [
      {
        "content": "How do refunds work?",
        "count": 14
      }
    ],
    "outcomes": {
      "total": 398,
      "resolved": 310,
      "resolutionRate": 0.78,
      "aiResolved": 262,
      "deflectionRate": 0.66,
      "handoffs": 71,
      "handoffRate": 0.18,
      "csatAvg": 4.6,
      "csatCount": 88,
      "csatPositiveRate": 0.93
    },
    "csatComments": [
      {
        "id": "7c9b0a52-2f38-4b6d-a0e1-9f3b7d4c2a61",
        "rating": 5,
        "comment": "Answered instantly, great.",
        "createdAt": "2026-08-08T16:40:00.000Z"
      }
    ]
  }
}