PATCHhttps://app.evoriqa.com/api/v1/workspace/handoff-sla

Set the first-response SLA

Sets the handoff first-response SLA in minutes, or clears it with null to switch escalation off. A non-positive value returns 422.

Requires scope workspace:write

Access is gated — enable it before your first call

The API is off by default. A request succeeds only when all three switches are on: the platform master switch (off by default), your organisation’s API toggle, and your plan or client entitlement. Any one off returns 403 API access is not enabled for this workspace.

Request body

Content type: application/json

Field	Type	Required	Description
firstResponseSlaMinutes	integer 1–10080, or null	Required	Minutes; null turns the SLA off.

Request

curl

curl -X PATCH "https://app.evoriqa.com/api/v1/workspace/handoff-sla" \
  -H "x-api-key: $EVORIQA_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{ "firstResponseSlaMinutes": 60 }'

Node.js

const res = await fetch("https://app.evoriqa.com/api/v1/workspace/handoff-sla", {
  method: "PATCH",
  headers: {
    Authorization: `Bearer ${process.env.EVORIQA_API_KEY}`,
    "Content-Type": "application/json",
  },
  body: JSON.stringify({
    "firstResponseSlaMinutes": 60
  }),
});

const responseBody = await res.json();

Python

import os
import requests

res = requests.patch(
    "https://app.evoriqa.com/api/v1/workspace/handoff-sla",
    headers={"Authorization": f"Bearer {os.environ['EVORIQA_API_KEY']}"},
    json={
      "firstResponseSlaMinutes": 60
    },
)

body = res.json()

Response

200 OK

{
  "success": true,
  "data": {
    "firstResponseSlaMinutes": 60
  }
}