What is Evoriqa?

Evoriqa is a white-label, multi-tenant AI customer-support platform. A workspace uploads its knowledge base, brands a chat widget, embeds it anywhere, and connects the same AI agent to every channel its customers use — with human handoff and credit-metered billing built in.

The promise is one agent, every channel: the same trained assistant answers on your website, WhatsApp, Messenger, Instagram, Slack, SMS, and a phone voice line, so a customer gets the same answer wherever they reach you. Email is the exception — it always waits for a person — and each messaging channel carries an AI replies toggle if you want it human-first too. See Channels overview.

What it does

• Answers from your knowledge base. Replies are grounded in the content you provide. When nothing relevant is found the agent returns a deterministic fallback instead of guessing, so it does not invent answers.
• Works on every channel. One agent serves the embeddable web widget, WhatsApp, Messenger, Instagram, Slack, SMS, email, and a phone voice line — answering directly on all of them but email, which always waits for a person.
• Speaks the visitor's language. Out of the box the agent replies in whatever language a visitor writes in, and the widget's own interface and default opening copy follow along — 32 languages, right-to-left ones included. See Languages.
• Takes actions, not just Q&A. During a live conversation the agent can look up an order, capture a lead, escalate to a human, or book an appointment in an in-chat calendar — with an optional persistent "Book a meeting" chip so visitors can open it any time. Write actions such as creating a support ticket — and API-mode bookings — are read back and confirmed before they run.
• Hands off to a human. Conversations can be escalated to an agent inbox for live takeover, and the transcript and history come with them.
• Bills by usage. Paid plans meter AI usage as credits across chat, voice, and actions; when a workspace runs out, visitors see a friendly "assistant is unavailable" message rather than a billing error, and human handoff still works.

What it replaces

• A static FAQ page that nobody reads and that answers only the question it was written for. The same content, indexed, answers the question the customer actually asked.
• A shared support inbox where every message waits for a human. Routine questions are answered immediately and only the rest reach a person, with the transcript attached.
• An after-hours voicemail. The agent answers on chat, messaging, and a phone voice line at any hour, and escalates what it should not handle.

The four surfaces you work with

• The dashboard at app.evoriqa.com — where you create chatbots, manage the knowledge base, configure channels, and read analytics.
• The widget — the chat bubble, or an inline AI search bar, that you embed on your site with one script tag.
• The unified inbox — every conversation from every channel in one list, where your team claims threads and replies as humans.
• The channels — WhatsApp, Messenger, Instagram, Slack, SMS, email, and a phone voice line, each connected to the same trained agent.

Who it is for

Evoriqa serves two audiences with one product:

• Support teams — owners and agents running their own chatbot workspace: training the AI on their knowledge base, watching conversations, and stepping in on escalations.
• Agencies and resellers — white-label partners who manage many client workspaces, allocate credits from a shared pool, and run it all under their own brand.

Where to go next

• Follow the Quickstart to create a chatbot, train it, and put a live widget on your site.
• Read Core concepts to learn the vocabulary — organisations, workspaces, chatbots, conversations, leads, contacts, credits, and plans — that the rest of the docs assume.
• Open Channels overview to connect the same agent to WhatsApp, Messenger, Instagram, Slack, SMS, email, and phone.