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Reseller plans and billing

Subscribe to a reseller tier, switch monthly or annual, and understand what a lapse or cancellation changes.

Reseller and agency accounts only

Subscribing

  1. 1
    Open Reseller in the sidebar.
  2. 2
    Pick a tier and choose Start reselling — this goes through Stripe

    Checkout.

  3. 3
    On payment, your organisation's reseller plan is set and the period's pool is

    granted. The page then shows your pool balance and seats used against total.

  4. 4
    Manage or cancel any time through Manage billing, which opens the Stripe

    customer portal.

Only the organisation owner can do any of this.

Tiers differ in pooled credits, client seats, and the org-wide knowledge-source ceiling. See the pricing page for current figures.

Monthly and annual

Reseller plans bill monthly or annually; annual is a prepay commitment on an existing tier and grants the year's pool up front. A tier without an annual price configured simply does not show the annual toggle.

Your own workspace is separate

Your primary workspace is excluded from the reseller page entirely — it is not a resold client, so it never appears in the client list or its count. Its own plan and credits live on the ordinary billing page.

What lapsing changes

If the reseller plan ends terminally:

ThingWhat happens
Client seatsDrop to zero — no new clients can be provisioned
Pool balanceRemains until spent
Existing client workspacesKeep working on whatever credits they hold
Branding and custom domainRevert to platform defaults; the verified domain stops resolving to your brand
Org knowledge-source ceilingResolves to zero — new client sources blocked, existing ones keep serving
Your own mail configurationFalls back to the platform sender rather than dropping mail

A past_due subscription keeps your brand through the dunning window. Settings and domain verification are retained either way, so resubscribing restores everything without re-entering anything.

Client billing

Your clients have no billing of their own — no billing tab, and their checkout and portal routes are refused with "Billing is managed by your provider." You invoice them however you like, outside evoriqa. See Reseller overview.

Where to go next

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