AI disclosure
Tell visitors they are talking to an AI, in your own words and within 300 characters, with every change recorded in the audit log as evidence.
Some jurisdictions and many procurement reviews require that a customer is told they are talking to an automated assistant. AI disclosure is the switch for that.
Turning it on
Per chatbot, on the Appearance tab:
| Field | Limit |
|---|---|
| AI disclosure enabled | On or off |
| Disclosure text | ≤ 300 chars |
With it on, the disclosure is shown to the visitor at the start of the conversation, before they ask anything.
Write your own text rather than leaving it generic. Something like:
You're chatting with Acme's AI assistant. Ask for a person at any time and
we'll connect you.Naming the escape hatch in the same sentence is worth doing: it is the honest version, and it reduces the "am I stuck with a robot?" frustration that drives abandonment.
It is audited
Enabling, disabling, or editing the disclosure text is recorded in the audit log, with the chatbot, the actor, and the new value. That record is the evidence that the disclosure was in place on a given date — which is the thing an auditor actually asks for.
Related settings
- The "Powered by" badge is branding, not disclosure. Removing it does not
remove the AI disclosure, and vice versa.
- Handing off to a human does not repeat the disclosure — from that point the
visitor is talking to a person, whose name is on the banner. See Claim and reply.
Where to go next
Last updated