Plans
The four customer plans, what changes between tiers, monthly versus annual billing, and how a downgrade behaves.
Four customer plans: Free, Starter, Pro, and Business. Each is billed monthly or annually, with annual discounted against monthly.
This page describes the plan structure. For the current prices, allowances, and limits, see the pricing page or your dashboard's billing page — those read from one live catalogue, so they are always the numbers actually enforced.
What a plan controls
| Limit | Effect when you reach it |
|---|---|
| Active chatbots | You cannot activate another. See Bulk actions. |
| Knowledge sources | You cannot add another. Disabled sources do not count. |
| Team members | You cannot invite another. |
| Upload size | A larger file is rejected with FILE_TOO_LARGE. See Upload files. |
| Branding removal | Whether the "Powered by" badge can be hidden. See Appearance. |
| Voice minutes | A soft monthly cap on some plans. See Voice. |
Two metering models
The plans do not all meter usage the same way:
- Free runs on a flat monthly message quota.
- Paid plans run on AI credits: each paid invoice grants that plan's
credit allowance, and usage draws it down. An annual invoice grants the year's credits up front.
Credits are the spend gate on paid plans. See Credits and top-ups.
Changing plan
Upgrades go through Stripe Checkout; management and cancellation go through the customer portal. A signed webhook keeps your plan and credit grants in step, so the dashboard reflects the change without you refreshing anything.
What a downgrade does
Downgrading below your current usage does not delete anything:
- Chatbots over the new limit are deactivated automatically, newest first,
so your longest-running chatbots keep serving. Upgrading again reactivates them, oldest-deactivated first. A bot you switched off by hand is never reactivated for you.
- Knowledge sources over the limit stay in place; you cannot add more until
you are back under the limit. Disabling sources is the quick way down — see Reindexing and freshness.
There are no refunds — the Free plan is the trial. A cancelled subscription runs to the end of the period you already paid for.
Where to go next
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