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Real-time and notifications

How the inbox stays live, the notification bell, in-tab toasts and chimes, desktop alerts, and optional web push.

Four layers tell your team a visitor is waiting. They stack: each one covers a case the one before it does not.

1. The live inbox

The inbox is fed by a server-sent event stream. New handoffs, claims, closes, and ticking wait timers all appear in place, with no reload. This works whenever the inbox is the tab you are looking at.

2. The notification bell

The dashboard header carries a bell with an unread badge — a workspace-wide feed of:

  • handoff requests,
  • claims by teammates,
  • assignments and @-mentions addressed to you,
  • delivery failures on outbound channel messages.

Each member has their own "seen" cursor, so opening the bell clears your count. You never see your own claims in the feed.

3. In-tab alerts

While any dashboard tab is open, a waiting conversation can raise:

  • a toast with a jump link straight to the conversation,
  • an optional sound chime (opt-in, per device),
  • an optional desktop notification (opt-in, per device).

Turn these on from the inbox header or Settings → Notifications; the two places stay in sync. Alerts are suppressed while you are already looking at the inbox.

Alerts fire the moment a person is needed — a widget visitor asking for a human, a new inbound email, or a message on a channel with AI replies off.

Tip:

Send test alert raises a local test notification with no server round-trip. If the test does not appear, the block is at the operating-system or browser level, not in evoriqa.

4. Web push

Web push covers the case none of the above can: the dashboard is closed.

It is off by default and takes two steps:

  1. 1
    An owner or admin enables web push for the workspace in

    Settings → Notifications.

  2. 2
    Each agent opts in on each device they want alerted.

Everything else keeps working with web push off — its only job is the closed-tab case. When a push arrives while a dashboard tab happens to be open, it is coalesced with the in-tab alert rather than doubling it.

The visitor's side

The widget polls for agent replies and handoff status rather than holding a live stream. Replies reach the visitor within a second or two — see Claim and reply.

Where to go next

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