Live chat with our team
A plan-gated live chat that runs on the same request thread, shows whether the team is online, and continues as a request when nobody is there.
Live chat is a flavour of the same request model, not a separate inbox. It is included on Business, and on any plan where the flag is enabled.
Starting a chat
The Support page shows a live-chat card with an Online or Away badge, and an offline banner when nobody is available.
There is one open chat per workspace. Starting again resumes the newest open chat rather than forking a second thread beside it.
When the team is away
The same thread continues as an ordinary support request. Replies still reach you by email, and the thread is where the answer lands — nothing is lost by starting a chat outside our hours. See Support requests.
Reselling
If you run a reseller organisation, eligibility for your own workspace comes from your reseller plan's flag rather than a customer plan.
Your clients never see or contact us, in support or anywhere else. You support your clients; we support you.
What this is not
Live chat here is you talking to us. It is not the human handoff inside your own chat widget, where your visitors reach your team — that is a product feature and works on every plan. See Claim and reply.
Where to go next
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