GEThttps://app.evoriqa.com/api/v1/reseller/clients/{workspaceId}/analytics

Get a client's analytics

Returns a client workspace's full analytics bundle — the same numbers the agency's ROI report page and weekly digest show, and the same shape as `GET /analytics/summary`. A workspace that is not a client of the organization returns 403; a malformed `workspaceId` returns 404. Reseller endpoints additionally require the key to live on the organization owner's own (primary) workspace — any other workspace returns 403.

Requires scope reseller:read

Access is gated — enable it before your first call

The API is off by default. A request succeeds only when all three switches are on: the platform master switch (off by default), your organisation’s API toggle, and your plan or client entitlement. Any one off returns 403 API access is not enabled for this workspace.

Parameters

Name	In	Type	Required	Default	Description
workspaceId	path	string uuid	Required	—	The client workspace's id.
range	query	string one of `today` · `last_7d` · `last_30d` · `this_month` · `last_month` · `last_90d` · `last_year`	Optional	this_month	Preset window. An unrecognised value silently falls back to `this_month` rather than failing.
tz	query	string	Optional	UTC	IANA timezone for bucketing.

Request

curl

curl "https://app.evoriqa.com/api/v1/reseller/clients/{workspaceId}/analytics" \
  -H "x-api-key: $EVORIQA_API_KEY"

Node.js

const res = await fetch("https://app.evoriqa.com/api/v1/reseller/clients/{workspaceId}/analytics", {
  headers: {
    Authorization: `Bearer ${process.env.EVORIQA_API_KEY}`,
  },
});

const responseBody = await res.json();

Python

import os
import requests

res = requests.get(
    "https://app.evoriqa.com/api/v1/reseller/clients/{workspaceId}/analytics",
    headers={"Authorization": f"Bearer {os.environ['EVORIQA_API_KEY']}"},
)

body = res.json()

Response

200 OK

{
  "success": true,
  "data": {
    "conversations": 412,
    "publicConversations": 398,
    "testConversations": 14,
    "messages": 2160,
    "aiReplies": 1015,
    "leads": 57,
    "unanswered": 12,
    "creditsUsed": 1830,
    "avgLatencyMs": 1420,
    "messagesOverTime": [
      {
        "label": "2026-08-01",
        "count": 96
      }
    ],
    "topQuestions": [
      {
        "content": "How do refunds work?",
        "count": 14
      }
    ],
    "outcomes": {
      "total": 398,
      "resolved": 310,
      "resolutionRate": 0.78,
      "aiResolved": 262,
      "deflectionRate": 0.66,
      "handoffs": 71,
      "handoffRate": 0.18,
      "csatAvg": 4.6,
      "csatCount": 88,
      "csatPositiveRate": 0.93
    },
    "csatComments": [
      {
        "id": "7c9b0a52-2f38-4b6d-a0e1-9f3b7d4c2a61",
        "rating": 5,
        "comment": "Answered instantly, great.",
        "createdAt": "2026-08-08T16:40:00.000Z"
      }
    ]
  }
}