What is evoriqa?

evoriqa is a white-label, multi-tenant AI customer-support platform. A workspace uploads its knowledge base, brands a chat widget, embeds it anywhere, and connects the same AI agent to every channel its customers use — with human handoff and credit-metered billing built in.

The promise is one agent, every channel: the same trained assistant answers on your website, WhatsApp, Messenger, Instagram, Slack, SMS, email, and a phone voice line, so a customer gets the same answer wherever they reach you.

What it does

• Answers from your knowledge base. Replies are grounded in the content you

  provide. When nothing relevant is found the agent returns a deterministic fallback instead of guessing, so it does not invent answers.

• Works on every channel. One agent serves the embeddable web widget,

  WhatsApp, Messenger, Instagram, Slack, SMS, email, and a Twilio phone voice line.

• Takes actions, not just Q&A. During a live conversation the agent can look

  up an order, capture a lead, or escalate to a human; write actions such as booking an appointment are read back and confirmed before they run.

• Hands off to a human. Conversations can be escalated to an agent inbox for

  live takeover, and the transcript and history come with them.

• Bills by usage. Paid plans meter AI usage as credits across chat, voice,

  and actions; when a workspace runs out, visitors see a friendly "assistant is unavailable" message rather than a billing error, and human handoff still works.

What it replaces

• A static FAQ page that nobody reads and that answers only the question it

  was written for. The same content, indexed, answers the question the customer actually asked.

• A shared support inbox where every message waits for a human. Routine

  questions are answered immediately and only the rest reach a person, with the transcript attached.

• An after-hours voicemail. The agent answers on chat, messaging, email, and

  a phone voice line at any hour, and escalates what it should not handle.

The four surfaces you work with

• The dashboard at app.evoriqa.com — where you create chatbots, manage the

  knowledge base, configure channels, and read analytics.

• The widget — the chat bubble, or an inline AI search bar, that you embed on

  your site with one script tag.

• The unified inbox — every conversation from every channel in one list,

  where your team claims threads and replies as humans.

• The channels — WhatsApp, Messenger, Instagram, Slack, SMS, email, and a

  Twilio phone voice line, each connected to the same trained agent.

Who it is for

evoriqa serves two audiences with one product:

• Support teams — owners and agents running their own chatbot workspace:

  training the AI on their knowledge base, watching conversations, and stepping in on escalations.

• Agencies and resellers — white-label partners who manage many client

  workspaces, allocate credits from a shared pool, and run it all under their own brand.

Where to go next

• Follow the Quickstart to create a

  chatbot, train it, and put a live widget on your site.

• Read Core concepts to learn the

  vocabulary — organisations, workspaces, chatbots, conversations, leads, contacts, credits, and plans — that the rest of the docs assume.

• Open Channels overview to connect the same agent

  to WhatsApp, Messenger, Instagram, Slack, SMS, email, and phone.